Contact Us
Our team is here for you and your pet, we are open from Monday to Friday and will reply to you within 48 hours. Our email address: info@evora-pets.com
THE MORE INFO YOU PROVIDE, THE BETTER WE CAN UNDERSTAND THE SITUATION, AND FASTER WE CAN SOLVE THE ISSUE
HELP CENTRE
What can we help you with today?
General information
Product information
Shipping & Delivery
How do I manage my subscriptions?
Log into your account and go to “My Subscriptions.” From there you can pause, skip, or cancel anytime.
Can I change my subscription plan?
Yes! You can switch between 2-month, 4-month, or annual filter plans at any time in your account.
What is your return policy?
If more than 30 days have passed since your purchase, we unfortunately can’t offer a refund or exchange. To start a return or request a refund, simply contact our support team and we’ll help process it for you.
How often do I need to replace the filters?
Each filter lasts around 2–4 weeks depending on use. We recommend our 2-month or 4-month kits for convenience.
How do I clean my fountain?
Simply disassemble the unit, rinse the parts, and wipe clean once a week. Full cleaning instructions are included in the manual.
Do you offer free shipping?
Yes! We offer free standard shipping on orders over £75.
Can I track my order?
Absolutely. Once shipped, you’ll receive a tracking link straight to your inbox.
